Control topic discovery and visibility

Admins and topic authors can enable Virtual Agent to discover topics for use in chats, include a topic in the list users see, or both. The topics can be setup topics and small talk topics.

시작하기 전에

Role required: virtual_agent_admin or admin

이 태스크 정보

Virtual Agent Designer includes two options in the Active option of the header bar.

그림 1. Active option menu

Admins or topic authors can use these options to manage the active topics as follows:

• Include the topic in topic discovery.

  By selecting Included in topic discovery, admins or topic authors can enable Virtual Agent to discover the topic by using keyword or Natural Language Understanding (NLU) discovery.

  주:

  If these methods don't generate search results, or Virtual Agent can't determine the appropriate conversation to display, use AI Search as a fall-back method.
• Include the topic in the list of topics available for use.

  By selecting Included in list of topics, admins or topic authors can include the topic in the All Topics menu. The All Topics menu lists all of the topics available for use.

  To see the All Topics menu, first select Show all my options in the chat window.

  

  You should then see the All Topics menu.

The options you select automatically update the corresponding property in the Topics [sys_cs_topic] table. For example, if you've enabled Included in topic discovery, the Is Topic Discoverable property in the Topics [sys_cs_topic] table is set to true.

그림 2. Is Topic Discoverable option in the Topics table

주:

If the fields are not visible, you can configure the form layout to show them.

프로시저

1. Create a Virtual Agent topic.
2. Select the Active option in the header bar.
   주:

   Selecting this option also publishes the topic.
3. Select the options you want to use, or accept the default settings.
   Some options are enabled or disabled by default, based on the type of topic.

   표 1. Default settings by topic

   	Options
   	Included in Topic Discovery	Included in the list of topics
   Topics	Enabled	Enabled
   Setup topics	Disabled	Enabled
   Small talk topics	Disabled	Enabled

4. Select Save.
5. 옵션: Select Test to test the topic.

결과

Depending on the options enabled, Virtual Agent can discover the topic, the topic is included in the All Topics menu in the chat window, or both.