Debug Virtual Agent Bot Interconnect with a ServiceNow Virtual Agent secondary bot

Debug Workflow Studio executions of your Virtual Agent Bot Interconnect and Virtual Agent secondary bot integration.

시작하기 전에

Enable the following system properties:

• sn_va_bot_ic.bot_interconnect.enable.logging = true
• glide.outbound_http_log.override = true
• glide.outbound_http_log.override.level = all

For more information, see Add a system property.

Role required: admin

프로시저

1. In the Bot Interconnect instance, modify the shell topic you created in Virtual Agent:
   1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
   2. Open the shell topic you created in a previous step.
   3. On the Flow tab, select the Bot Interconnect Topic Block.
   4. In the Additional Params (String) field, select the Script icon , and then add the following code:

      (function execute() {
        return JSON.stringify({quick: false}); 
      })()

   5. Select Save.
   6. Save the topic.
2. Enable execution context debugging in Workflow Studio.
   1. Navigate to All > Process Automation > Process Automation Designer > Flow Administration > Settings.
   2. On the Settings page, select New.
   3. In the Flow/Subflow/Action field, select the Search icon .
   4. On the Select the document form, fill in the fields.
      Add the following Flow Designer document settings if your secondary bot is in synchronous mode.

      

      Add the following Flow Designer document settings if your secondary bot is in asynchronous mode.

      

   5. Select Ok.
   6. In the Reporting field, select Developer Trace.
   7. Select Submit.

결과

You can view additional logs and Workflow Studio executions for debugging purposes.

이전 주제: Enable live agent connection on the primary instance

다음 주제: Localization options for Virtual Agent