You must create a bot in Microsoft Teams to be able to integrate with the Virtual Agent.
시작하기 전에
Role required: Microsoft Teams admin, Global Administrator, or roles containing Application Administrator.
프로시저
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Login into Microsoft Teams and navigate to Developer Portal.
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On the Developer Portal page, navigate to the .
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Select Create a New bot and provide a bot name of your choice and select Add.
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Open the bot that you created and select the Configure tab.
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Under Endpoint address, specify the following URL:
For example:
https://<instancename>.service-now.com/api/now/v1/cs/adapter/msft/events주: Replace the <instancename> with the name of your ServiceNow instance where you are integrating with Microsoft Teams. In case of multi-instance single tenant integration, use the secondary ServiceNow instance for integrating with a bot on Microsoft Teams tenant.
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Select Save.
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Navigate to Client secrets and select Add a client secret for your bot.
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Copy the value of the client secret from the New client secret generated pop-up for later use as it is displayed only during this step and select OK.
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Navigate to and copy the Bot ID of the bot you created.
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Retrieve the following details of your bot in Microsoft Teams to integrate with Virtual Agent.
- Tenant ID: Follow the instructions on Microsoft Teams documentation, to fetch the Tenant ID.
- Client ID (App ID): Client ID is the Bot Id that you have copied as mentioned in Step 8.
- Client Secret: It is the secret that you have copied as mentioned in Step 7.
- Bot Name: The name of the bot that you entered in Step 3.
- Select the Single tenant check box.
주: If you created your bot before October 2025, you don't need to select the Single tenant check box.
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Press Enter to save.