Create a connection and credential in Virtual AgentBot Interconnect
릴리스 버전: Australia
업데이트 날짜 2026년 03월 12일
소요 시간: 3분
To use ServiceNow®Virtual Agent as a secondary bot with Virtual AgentBot Interconnect, configure the connection and credential
records
in the Bot Interconnect (primary) instance.
시작하기 전에
Role required: admin
프로시저
Navigate to All > Connections & Credentials > Connection & Credential Aliases.
Click the Bot Interconnect VA API Integration record to open it.
In the Connections related list, click New.
On the form, fill in the fields.
Field
Description
Name
Enter a unique name, such as
SNow
Secondary Bot.
Credential
Leave this blank for now.
Connection alias
Use the default value.
Connection URL
Enter the URL for Virtual Agent API on your secondary instance. For example, enter https://secondary-instance-name.service-now.com/api/sn_va_as_service/bot/integration.
Click Submit.
Navigate to All > Connections & Credentials > Credentials.
On the Credentials page, click New.
Click either Bot Interconnect Hash Token Credential or Bot Interconnect Static Token Credential as the type.
On the form, fill in the fields.
Field
Description
Name
Enter a unique name for the credential. For example, SNowSecondaryBotToken.
Static token
Header
Enter Token.
Static Token
Enter a password.
Hash token
Header
Enter x-b2b-signature.
Algorithm
Select HmacSHA1.
Hash Secret
Enter the hash secret.
Authorization Algorithm
Select the algorithm to use. For example, Secondary Bot Hash Token Auth.
Click Submit.
Navigate to All > Connections & Credentials > Connection & Credential Aliases.
Click the Bot Interconnect VA API Integration record to open it.
In the Connections related list, open the new connection record you created in an earlier step.
In the Credential field, enter the name of the record that contains the static token or hash token.
For example, SNowSecondaryBotToken.그림 1. Connection and credential record in the ServiceNow Bot Interconnect instance