Set up message authentication for Alexa

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 3분

    • Define a token in your ServiceNow instance to set up a message authentication with your Alexa account.

    시작하기 전에

    Role required: admin

    프로시저

    1. In the navigation filter of your ServiceNow instance, enter message_auth.list and click New.
    2. Select a message authentication type for Alexa and open the record.

      Your ServiceNow instance provides you with the following authentication types by default.

      • ServiceNow Virtual Agent Alexa App - Static
      • ServiceNow Virtual Agent Alexa App - Hash
    3. On the form, fill in the fields.
      표 1. Message Auth form
      Field Description
      Name Name of the record in the Message Auth [message auth] table.

      For example, ServiceNow Virtual Agent Alexa App - Hash or ServiceNow Virtual Agent Alexa App - Static
      Provider Provider of the auth token. Enter Alexa.
      Inbound message verification Name of the Hash or Static Message Verification record that you created for the inbound hash or static messages.

      Select an inbound message verification option as per the selected authentication type.

      Your ServiceNow instance provides you with the following authentication tokens by default:
      • ServiceNow Virtual Agent Alexa App Static Token
      • ServiceNow Virtual Agent Alexa App Hash Token
      Outbound message creation Name specified on the Token Verification form (this token interacts with the provider on behalf of the user).

      Select an outbound message option as per the selected authentication type.

      Your ServiceNow instance provides you with the following authentication tokens by default:
      • ServiceNow Virtual Agent Alexa App Static Token
      • ServiceNow Virtual Agent Alexa App Hash Token
      주:
      Outbound message verification is not required for Alexa. However, select the same option provided for Inbound message verification because it is a required field.
      Outbound service token Authorized outbound service token.

      Navigate to the Inbound message verification record to procure the Outbound service token from the Alexa setup and provide it in the Outbound service token field.
    4. Click Update.