When agents share links in their WhatsApp chat conversations,
customize the portal that those links point to. For example, you can configure links to
point to your brand’s portal, or to the ServiceNow portal.
시작하기 전에
Install the Conversational Integration with WhatsApp (powered by Twilio) application on your
ServiceNow instance.
Activate the Consumer Service Portal plugin
(com.glide.service-portal.consumer-portal).
Role required: admin
프로시저
-
In the navigation filter of your ServiceNow instance,
enter sys_cs_provider_application_list.do and click
New.
-
On the form, fill in the fields.
표 1. Provider Channel Identity form
| Field |
Description |
| Name |
Name of the channel you are using. Enter
WhatsApp. |
| Provider |
Name of the provider. Enter
WhatsApp. |
| Default Portal |
Portal to be used in the mapping. Select a portal from
the list of portals. |
| Message Auth |
Message auth that you created. |
| Inbound ID |
Your WhatsApp phone ID. For example:
+1415XXXXXXX |
-
Click Submit.
다음에 수행할 작업
For more information on setting up URL navigation, see Configure URL navigation for chat links.