Delete a Virtual Agent topic
Delete a Virtual Agent topic that is no longer needed.
시작하기 전에
Role required: virtual_agent_admin or admin
이 태스크 정보
You can delete a topic using the Delete option in the Assistant Designer Asset library or in the header bar for the topic.
Sometimes, certain categories of topics can’t be deleted, such as the Greeting, Survey, Live Agent, Error, Explore help, and Closing setup topics. Delete option is disabled for subflows, actions, and custom skills.
If you want to remove a topic from your Virtual Agent clients but don't want to delete it, consider making the topic inactive instead.
프로시저
-
Use one of the following methods based on either a record on the home page or the header inside a topic.
Method Description Asset library - single topic Select the show actions for this row icon 
on the row for the topic that you want to delete, then select Delete.Asset library - multiple topics - Select the topics that you want to delete.
- Select Delete.
주:If one or more of the selected assets are subflows or actions, the delete option is disabled.Topic header bar - Select a Topic record to open the topic.
- Select the topic actions icon , then select Delete.
결과
A toast message also appears for 4 seconds, confirming the topic has been deleted. You can close the message by selecting the dismiss alert icon 
.
If the topic was active and is no longer listed in the home page, the topic is immediately removed from Virtual Agent clients.