Install Conversational IVR with Amazon Connect

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Install Conversational IVR with Amazon Connect application, to use interactive voice response (IVR) with Virtual Agent.

    시작하기 전에

    Role required: admin

    주:
    Before installing Conversational IVR with Amazon Connect, ensure that you have installed the Glide Virtual Agent (com.glide.cs.custom.adapter) plugin in your ServiceNow instance.

    프로시저

    1. Navigate to All > Conversational Interfaces > Settings.
    2. Select Virtual Agent on the left pane and navigate to Add virtual agent to your contact center.
    3. Click Install.
      You are directed to the ServiceNow Store where you can search and get the Conversational IVR with Amazon Connect application to use IVR.

    다음에 수행할 작업

    To learn how to configure your AWS account for enabling Conversational IVR, see Configuring your AWS account for use with Conversational IVR.