Track asset location using indoor maps

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read

    • Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.

    Before you begin

    To be able to use indoor maps in Hardware Asset Workspace, make sure you fulfill the following requirements:

    • You should explicitly install Indoor Mapping for Assets (com.sn_ima) application from the ServiceNow® Store. When you install this application, Indoor Mapping (sn_map_core) and Indoor Mapping component (sn_map_component) are also installed.
      Note:
      To be able to view demo data for indoor maps, you must reinstall demo data after you install the Indoor Mapping for Assets application. For more information, see Add or repair demo data for applications and plugins.

    • Set the com.sn_ham.indoormap.enabled asset parameter to true on your ServiceNow instance.

    • Set up your indoor maps: You can design indoor maps using Map Studio. For more information, see Configure Indoor Mapping.
      Note:
      When you install indoor maps using the entitlement to the Hardware Asset Management license, you can use only the PNG floor map files in the Map Studio. You can’t import the files that are in AutoCAD or Raster file format. To use AutoCAD or Raster files, you should have entitlement to Workplace Service Delivery.
    • Synchronize location data: The Hardware Asset Management application supports the following indoor mapping location types:
      • Campus: Represents a set of buildings within the same geographic location.
      • Building: Represents a multi-floor building within a specific campus.
      • Floor: Represents a floor within a specific building.
      • Place: Represents either a polygon or point of interest within a specific floor. Places can represent areas, rooms, desks, printers, assets, and more.
      Note:
      For indoor map to show assets in Hardware Asset Workspace, assets should be assigned to a location of the type place or room in the Location [cmn_location] table.

      To view the newly created locations within the Hardware Asset Management application, make sure to synchronize the newly created locations from Map Studio to the Location [cmn_location] table.

      You can associate the locations created in Map Studio with pre-existing records or new records in the Location [cmn_location] table. For more information, see Synchronize Indoor Mapping map data with CMN location.

    Role required: admin or asset

    Procedure

    1. Navigate to All > Hardware Asset Workspace > Asset estate.
    2. Select the Asset indoor map tab.
    3. View the assets on a selected floor by using the Campuses, Buildings, and Floors filters.
    4. Optional: Select a display option at the bottom-right corner of the Indoor map page to view the assets and their location on the selected floor in a particular format.
      • To show the location of the assets on an interactive map, select Show map only.
      • To display both the interactive map and a list view of the assets, select Show map and list.
      • To display only a list view of the assets, select Show list only.
    5. Optional: If you’re viewing the interactive map, view the list of assets in a selected location on the floor by selecting a location on the map.
    6. Optional: View the location of assets based on a department, user, or model category or a combination of these values.
      1. Select the Filters Tab icon on the contextual sidebar of the map.
      2. Select the values for the Department, User, or Model category filters in the Filter by dialog box.