Close resolved incident

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Close an resolved incident when the user is satisfied with the provided resolution.

    시작하기 전에

    Role required: itil_admin or admin

    프로시저

    1. Navigate to Service Operations Workspace > List > Incident.
    2. In the Incident section, select Resolved.
      List of incidents with Resolved state is displayed.
    3. Open an incident record with Resolved state.
      For more information on viewing and updating incident information and resolution, see View and update incident information on the Overview tab in SOW.
    4. Select Close.

    결과

    The incident record is closed and a success message is displayed. You cannot further edit the field values in the incident form.