Configure multi-content synthesized sources

Configure indexed sources so that AI Search includes content from multiple sources when generating responses. When you configure a source for synthesis, the large language model draws from that source alongside others to produce more complete, contextually relevant answers.

Before you begin

This task assumes you have completed the Now Assist in AI Search setup and are ready to activate sources for AI-generated responses.

• The Now Assist in AI Search ServiceNow® Store application must be installed on your instance. For details on installing this application, see Install Now Assist in AI Search.

• The source must be added to the search profile as a search source. For more information, see Create a search source for AI Search.
• The source must be configured as a hybrid source with semantic fields and semantic indexing configured. For more information, see Manage hybrid search in search applications.

Role required: admin

Procedure

1. Navigate to All > AI Search Admin > AI Search Admin Home.
2. Select Application > Service Portal > Search Sources.
3. Select the Include in AI responses toggle next to the source you want to activate.

   Sources that aren't configured as hybrid sources with semantic indexing can't be activated for synthesis and won't display the toggle.

   Selecting the toggle triggers a confirmation dialog to complete the activation.

4. Select Submit.

Result

The toggle now shows as activated and results from this source are now included in AI-generated responses.

What to do next

After activating sources, run a test search to confirm AI-generated responses include content from this source. If results from this source don't appear in AI-generated responses, verify that the source still shows as a hybrid source with semantic indexing active and rerun the steps. Configuration changes after initial setup can affect synthesis eligibility.

For more information about multi-content synthesized sources, see Generate multi-content synthesized responses.