AI Gateway

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：4分

    • Explore the AI Gateway, its value and learn how to use and configure it for your MCP (Model context protocol) transactions.

    Model Context Protocol

    The Model Context Protocol (MCP) is a standardized client-server protocol that enables AI applications to discover and interact seamlessly with external tools, data sources, and services. MCP facilitates communication between an AI host application (AI Agent Studio), an MCP Client embedded in the host, and one or more MCP Servers that expose specific capabilities such as tools.

    For more information on MCP, see Model Context Protocol Client

    AI Gateway overview

    AI Gateway enables governance, observability, and security for your MCP transactions. AI Gateway is designed to be platform agnostic, delivering the above-mentioned benefits both within ServiceNow (AI Agent studio) and in external environments.

    Why Gateway

    Enterprises are building unified AI across vendor boundaries. Their agentic workflows operate across platforms requiring governance.

    AI Gateway offers:

    • Lifecycle management
    • Asset registry
    • Identity and access management
    • Secure authentication method (OAuth 2.1)
    • Observability
    • Protocol translation

    Value of AI Gateway

    With the increasing need of interoperability across different AI solutions across enterprises. AI Gateway provides a way for interoperability governance, observability & security.

    Features and benefits

    • Enable tight governance and control of cross-platform resources such as MCP servers.
    • Enable enterprises to securely connect their agents to remote MCP servers, which work for any agent and MCP server.
    • Provide visibility into production metrics such as usage and latency.​

    Installation and prerequisites

    The AI Gateway application is automatically installed for customers who use AI Control Tower for Now Assist.

    If you're using any generative AI features, you already have access to AI Gateway. The AI Gateway is included with all types of pro plus licenses. To use the features in AI Gateway, ensure that both AI Agent Studio and AI Control Tower are available in your instance.

    What to explore next