Jumpstart Your Now Assist for Creator

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Now Assist for Creator

    The Jumpstart Your Now Assist for Creator Accelerator is designed to introduce ServiceNow Impact customers to the capabilities of Now Assist for Creator. It offers a practical demonstration of how Generative AI can accelerate app development, enhance productivity, and improve coding experiences within the ServiceNow platform.

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    This accelerator is available to customers with Impact Guided, Advanced, and Total packages and aims to provide key resources and best practices for successful adoption of Now Assist for Creator features.

    Key Features

    • Provisioning of a temporary ServiceNow instance with activated plugins for 30 days
    • Customer coaching sessions:
      • Session 1 (up to 90 minutes): Overview and applied demonstration of Now Assist for Creator, including features such as Text to Application Creator, Playbook Assist, Flow Recommendation, Catalog Builder, and AI-driven code generation
      • Session 2 (optional, up to 60 minutes): Q&A session to address customer-specific questions
    • Guidance on effective use of AI prompts and access to key resources and leading practices
    • Collaboration with customer roles such as Platform Owners, System Administrators, and Trusted Service Partners to ensure alignment and support

    Customer Responsibilities and Participation

    Successful engagement requires involvement from the customer's Platform Owner and System Administrators to oversee platform governance, maintenance, and configuration. Trusted Service Partners may participate to gain insights and provide ongoing support.

    Limitations and Exclusions

    This accelerator or its components may not be available in restricted environments, self-hosted instances, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations directly on customer sub-production or production instances.

    The Jumpstart Your Now Assist for Creator Accelerator provides a demonstration of the possibilities and capabilities of Now Assist for Creator.

    Accelerator overview

    Jumpstart Your Now Assist for Creator provides Impact customers with an overview of Now Assist for Creator and an applied demonstration on how  to use Generative AI capabilities to reduce app development time, increase productivity, and improve overall coding experiences. This accelerator will demonstrate the features of Now Assist for Creator and provide key resources and leading practices for getting started.

    For additional information on the feature, see ServiceNow Otto for Creator

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provision a temporary instance
    • Activate related plugins
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of Now Assist for Creator
    • Applied demonstration of Now Assist for Creator
      • Text to Application Creator
      • Playbook Assist
      • Flow Recommendation
      • Now Assist in Catalog Builder
      • Now Assist for Code generation
    • Guidance on how to use AI Prompts successfully
    • Key resources and guides on leading practices
    • 30 days access to the temporary instance is provided
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to Now Assist for Creator

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow resources are not responsible for implementing recommendations on customer’s sub-production or production instances.