TuneUp Your Hardware Asset Management
Summarize
Summary of TuneUp Your Hardware Asset Management
The TuneUp Your Hardware Asset Management (HAM) Accelerator is designed to help ServiceNow Impact customers assess and optimize their current HAM implementation. It offers a structured approach to standardizing the asset lifecycle and improving the overall health of Hardware Asset Management. This Accelerator enhances customer insight into their HAM investment and provides leading practices to boost adoption and usage.
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This offering is available for Impact Guided, Advanced, and Total packages.
Key Features
- Session Preparation: Includes provisioning a temporary instance and running the HAM HealthScan portfolio.
- HAM Plugin Installation: Installing or updating the Hardware Asset Management plugin to ensure up-to-date capabilities.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Covers an overview of advanced HAM features, review of HealthScan findings, and access to leading practice guides. Customers receive 30 days of access to the temporary instance.
- Session #2 (optional, up to 60 minutes): Provides a Q&A opportunity focused on Hardware Asset Management and additional customer-requested resources.
Customer Roles and Responsibilities
Successful engagement requires involvement from specific customer roles:
- Platform Owner (Required): Oversees ServiceNow platform accountability, ensuring alignment to business strategy and governance.
- System Administrator(s) (Required): Maintains platform stability, application maintenance, and supports configuration tasks.
- CMDB Administrator(s) (Required): Maintains the Configuration Management Database (CMDB).
- HAM Administrator(s) (Recommended): Manages Hardware Asset Management processes.
- Process Owner(s) (Recommended): Senior leaders accountable for business process fitness.
- Service Manager(s) (Recommended): Manages relevant service areas.
- Trusted Service Partners (Recommended): May participate in coaching to understand and support best practices.
Additional Information and Limitations
For detailed prerequisites and access requirements, customers should consult the applicable Impact Accelerator Description. This Accelerator may have restrictions in certain environments, including self-hosted or managed service provider scenarios, and ServiceNow does not implement recommendations directly on customer production or sub-production instances.
The TuneUp Your Hardware Asset Management (HAM) Accelerator provides guidance on maintaining and governing Hardware Asset Management health to optimize value.
Overview
TuneUp Your Hardware Asset Management provides Impact customers with an assessment of their current HAM implementation. This Accelerator includes an applied demonstration of HAM capabilities to standardize asset lifecycle. Customers obtain assistance for better insight into their HAM investment and are provided leading practices on how to best increase adoption and usage.
See Hardware Asset Management for additional information about HAM.
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What you get
- Session preparation
-
- Provisioning a temporary instance
- Running HAM HealthScan portfolio
- Installing or updating the HAM plugin
- Customer coaching session #1 (up to 90 minutes)
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- Includes the following:
- Overview of advanced HAM capabilities and features
- Review HealthScan findings
- Provide leading practices guides and resources
- Access to the provisioned temporary instance is granted for 30 days
- Includes the following:
- Customer coaching session #2 (Optional upon customer request – up to 60 minutes)
- Opportunity for Q&A related to Hardware Asset Management
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| CMDB Administrator(s) (Required) | Subject matter expert responsible for maintaining the CMDB. |
| HAM Administrator(s) (Recommended) | Subject matter expert responsible for managing HAM. |
| Process Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in some restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal use.
ServiceNow resources are not responsible for implementing recommendations on customer sub-production or production instances.