TuneUp Your Employee Center
Summarize
Summary of TuneUp Your Employee Center
The TuneUp Your Employee Center Accelerator is designed to help ServiceNow customers assess, maintain, and optimize the health of their Employee Center implementation. It offers a detailed evaluation of the current setup, identifies improvement opportunities, and highlights untapped capabilities to maximize value. This service includes access to essential resources and best practice guides aimed at boosting adoption and usage of Employee Center.
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This Accelerator is available to Impact customers with packages such as Impact Advanced, Impact Total, Impact Guided, and as an add-on for Strategic Value or Platform Governance.
Key Features
- Session Preparation and Temporary Instance: Customers receive a temporary instance for 30 days to support evaluation and tuning activities.
- HealthScan Execution: A comprehensive HealthScan is performed to analyze the current Employee Center implementation.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Includes an overview of advanced Employee Center capabilities, review of HealthScan findings, discussion of maintenance activities, and presentation of key resources and best practices.
- Session #2 (optional, up to 60 minutes): Provides an opportunity for Q&A and additional support based on customer requests.
- Customer Resources: Requires involvement from various customer stakeholders such as Platform Owners, System Administrators, UX and OCM experts, Developers, and optionally Trusted Service Partners, to ensure effective governance, maintenance, and adoption.
Customer Responsibilities and Roles
Successful engagement depends on active participation from designated roles:
- Platform Owner: Oversees platform governance, aligns the team with business strategy, and ensures roadmap execution.
- System Administrators: Manage platform stability, perform maintenance, and support application configurations and updates.
- UX and OCM Experts: Focus on user experience and organizational change management.
- Developers and Other Roles: Provide coding and additional support as needed.
- Trusted Service Partners: May participate to learn best practices and assist in ongoing support.
Important Considerations
- The Accelerator may not be available in certain restricted environments, self-hosted setups, or managed service providers with domain-separated instances.
- ServiceNow resources provide guidance and recommendations but do not implement changes directly on customer production or sub-production instances.
- Specific information and access requirements are outlined in the applicable Impact Accelerator descriptions.
The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value.
Accelerator overview
TuneUp Your Employee Center provides Impact customers with an assessment of their current Employee Center implementation. Through careful analysis, we offer valuable insights and recommendations to enhance the health of their implementation while providing an opportunity to understand untapped value where enhanced capabilities are not yet deployed. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to best increase adoption and usage of Employee Center.
For additional information, see Employee Center.This feature is available for packages such as Impact Advanced and Impact Total along with the Impact Guided package and Strategic Value or Platform Governance, as add-on.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session preparation
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- Provision a temporary instance
- Run HealthScan
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Overview of advanced Employee Center capabilities
- HealthScan findings review
- Key maintenance activities discussion
- Key resources and guides on leading practices
- 30 days access to the temporary instance
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Employee Center
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| UX and OCM Experts | Primary stakeholders for user experience and organizational change management. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Other Customer Roles | Other Customer Roles | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on Customer’s sub-production or production instances.