Extend Your AI Search
Summarize
Summary of Extend Your AI Search
TheExtend Your AI Searchaccelerator is designed for ServiceNow Impact customers to advance their AI Search capabilities beyond the foundational setup. It offers advanced configuration options and practical guidance to enhance the reach, relevance, and performance of AI Search across the customer’s ServiceNow instance stack. This accelerator supports optimizing AI Search implementation and increasing end-user adoption by leveraging advanced features and best practices.
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This offering is available to customers subscribed to Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
Key Features
- Session Preparation: Includes provisioning a temporary instance and activating/configuring relevant plug-ins if applicable.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Covers an overview of advanced AI Search capabilities, live demonstrations of AI Search for Next Experience, Service Operations Workspace (SOW), Recommendations, Natural Language Query (NLQ), Genius Results, and configuration of Genius Results and custom tables.
- Session #2 (optional, up to 60 minutes): A Q&A session to address customer-specific questions about advanced AI Search functionalities.
- Temporary Instance Access: Provides 30 days of access to a temporary ServiceNow instance for hands-on configuration and testing.
- Leading Practice Guides and Resources: Offers curated documentation and resources to support implementation and ongoing optimization.
Customer Roles and Responsibilities
- Platform Owner (Required): Oversees overall platform accountability, governance, and strategic alignment.
- System Administrators (Required): Maintain platform stability, manage application support, and execute configuration tasks.
- Process Owners (Required): Senior leaders accountable for ensuring business processes are fit for purpose.
- Developers, Process Leads, Service Managers, Trusted Service Partners (Recommended): Provide technical expertise, process management, and ongoing support.
Considerations and Exclusions
This accelerator or parts of it may not be available to customers in restricted environments, self-hosted deployments, or managed service providers with domain-separated instances. ServiceNow does not perform implementation of recommendations on customers’ production or non-production instances.
This accelerator provides prescriptive guidance on extending your AI Search beyond the foundational level.
Accelerator Overview
Extend your AI Search provides Impact customers with advanced tools and insights to extend their AI Search capabilities beyond the foundational level. This offering explores advanced configuration options, enabling customers to greatly enhance the reach and performance of AI Search across their instance stack. This Accelerator also includes key resources and leading practice guides to optimize implementation and drive increased usage.
What You Get
- Session Preparation
- Provision a temporary instance
- If applicable, activate and configure related plug-ins
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- Overview of advanced AI Search capabilities and features
- Applied demonstration of:
- AI Search for Next Experience
- Service Operations Workspace (SOW) Recommendations
- Natural Language Query (NLQ) Genius Results
- Genuis Result Configuration
- Custom Table Configuration
- Temporary instance with 30 days provided access
- Leading practice guides and resources
- Customer Coaching Session #2 (optional on Customer request for up to 60 min)
- Opportunity for Q&A related to advanced AI Search capabilities
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) - Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Process Owner(s)- Required | A senior leader within each business unit for each major process or service, (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s)- Recommended | Writes code for the ServiceNow platform. |
| Process Lead(s)-Recommended | Subject matter expert responsible for managing the applicable process. |
| Service Manager(s)-Recommended | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners - Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.