Jumpstart Your Event Management
Summarize
Summary of Jumpstart Your Event Management
The Jumpstart Your Event Management Accelerator is designed to demonstrate the capabilities of ServiceNow’s Event Management feature, particularly for Impact customers. It showcases how to leverage the ServiceNow Configuration Management Database (CMDB) to receive and manage near real-time infrastructure alerts directly within the ServiceNow platform. This offering includes essential resources and leading practice guides to help customers get started effectively with Event Management. It is available for customers with Impact Guided, Advanced, and Total packages.
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Key Features
- Temporary Instance Provisioning: Customers receive a 30-day access to a temporary ServiceNow instance pre-configured with Event Management and the Event Generator application.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Provides an overview of Event Management components such as Service Operations Workspace, Alert Console, connectors, and event rules. Includes a practical demonstration of event generation, alert binding to configuration items (CIs), and impact visualization on services.
- Session #2 (optional, up to 60 minutes): Offers a Q&A opportunity focused on Event Management topics, available upon customer request.
- Applied Demonstrations: Practical examples using the Event Generator app to simulate events and monitor alerts within the platform.
- Leading Practice Guides: Resources and best practices to support successful Event Management implementation.
Customer Responsibilities and Roles
- Platform Owner (Required): Oversees the ServiceNow platform, ensuring alignment with business strategy and governance.
- System Administrator(s) (Required): Maintains platform stability, handles application support, and manages configuration tasks and feature delivery.
- Event/Service Operator (Required): Operates the alert console and manages event monitoring.
- Application Service Owner(s) (Required): Manages applications within specific divisions.
- Service Manager(s) and Trusted Service Partners (Recommended): Provide service management expertise and may support ongoing use of Event Management.
Additional Information
The Accelerator is subject to availability based on customer environment and package type. It is not available to some restricted environments, self-hosted customers, or managed service providers (except for internal use). ServiceNow is not responsible for implementing recommendations in customer production or non-production instances.
The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.
Accelerator overview
Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how you can leverage the power of the ServiceNow Configuration Management Database (CMDB) to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. This offering equips our customers with essential ServiceNow resources and leading practice guides on how to get started with Event Management. See Event Management for additional information about the feature.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Install Event Management
- Install Event Generator application
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- Overview of:
- Event Management
- Service Operations Workspace Alert Console
- Event Management connectors
- Event rules
- An applied demonstration of:
- Generating events via the Event Generator app
- Alerts to configuration item (CI) Binding
- Existing alerts or services impacted
- Leading practice guides and resources
- 30 days of access to the temporary instance is provided
- Overview of:
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Event Management
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
|
| Event/Service Operator (Required) | Subject matter expert responsible for operating the alert console. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
| Application Service Owner(s) (Required) | Manages all applications across a given division (e.g., HR application owner). |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use).
ServiceNow resources are not responsible for implementing recommendations on a customer’s non-production or production instances.