TuneUp Your AI Search

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of TuneUp Your AI Search

    The TuneUp Your AI Search Accelerator is designed for Impact customers to enhance the performance and value of AI Search within the ServiceNow platform. This accelerator includes a comprehensive assessment of AI Search architecture, configuration, and performance, along with tailored guidance to improve user experience and optimize results.

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    Key Features

    • AI Search Assessment: Evaluation of current AI Search settings and performance.
    • Temporary Instance Provisioning: Access to a temporary instance to facilitate testing and tuning.
    • Coaching Sessions: Two coaching sessions, including a 90-minute initial session and an optional 60-minute follow-up for Q&A.
    • Performance Optimization Guidance: Insights into AI Search architecture, tuning strategies (like Synonym Dictionary and Query Rules), and analytics.

    Key Outcomes

    By participating in this accelerator, customers can expect a structured approach to enhance their AI Search capabilities, leading to:

    • Improved end-user experience through optimized search performance.
    • Informed decision-making backed by analytics and best practices.
    • Dedicated support from ServiceNow professionals to align strategies with business goals.

    Note: This accelerator is applicable to customers under specific ServiceNow Impact Packages and may have limitations based on customer environments.

    This accelerator provides guidance on fine-tuning artificial intelligent (AI) Search to optimize performance and value.

    Accelerator Overview

    TuneUp Your AI Search Accelerator provides Impact customers with an assessment of AI Search performance and prescriptive guidance to optimize results and improve end-user experience. Included is an assessment of AI Search architecture and configuration, tuning AI Search, an overview of AI Search analytics, and prescriptive guidance on how to optimize performance.

    See AI Search for additional information on AI Search.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    AI Search Assessment
    • Provisioning of a temporary instance
    • Updates to AI Search plugin
    • Assessment of current state of AI Search settings and performance
    Customer Coaching Session #1 (up to 90 minutes)
    Customer provided 30 days of access to the temporary instance
    Review of:
    • AI Search architecture and configuration leading practices
    • AI Search tuning (Synonym Dictionary and Query Rules)
    • Overview of AI Search analytics
    • Prescriptive guidance to optimize performance
    Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
    Opportunity for Questions and Answers related to AI Search performance

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities  Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    Virtual Agent Lead

    Subject matter expert responsible for ServiceNow ITSM Virtual Agent.

    		 ✓
    System Administrator(s)

    Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

    		 ✓
    Developer(s)

    Writes code for the ServiceNow platform.

    		 ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer’s sub-production or production instances.