Jumpstart Your CSDM: Foundation

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your CSDM: Foundation

    The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator offers ServiceNow Impact customers a clear, practical introduction to the CSDM framework, emphasizing Foundation data. It demonstrates how to configure ServiceNow products by correctly populating Foundation tables, providing essential resources and best practice guides to help customers begin using CSDM effectively.

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    What You Get

    • Session Preparation: Includes provisioning a temporary instance, installing required CSDM plugins, and assessing current CSDM alignment via an instance scan.
    • Customer Coaching Session #1: Up to 90 minutes focused on CSDM capabilities with emphasis on the Foundation stage, platform importance, a demonstration of the CSDM Data Foundations Dashboard, review of assessment results, and guidance on leading practices. Customers receive 30 days access to the temporary instance.
    • Customer Coaching Session #2 (Optional): Up to 60 minutes for Q&A related to CSDM Foundation data upon customer request.

    Requested Customer Resources and Responsibilities

    • Platform Owner (Required): Accountable for the ServiceNow platform, providing leadership and governance aligned with business strategy and the ServiceNow roadmap.
    • System Administrator(s) (Required): Maintain platform stability, manage application support, and contribute to configuration and feature delivery.
    • Application Owner(s) (Recommended): Own deployed programs or modules providing specific functionalities.
    • ITSM Manager(s) (Recommended): Establish standard operating procedures and governance for IT Service Management operations.
    • Service Owner(s) (Recommended): Senior leaders accountable for ensuring business processes or services are fit for purpose.
    • Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and potentially support ongoing customer needs.

    Exclusions

    This Impact Accelerator or parts of it may not be available for customers in restricted environments, self-hosted customers, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations on customer sub-production or production instances.

    The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data.

    Overview

    Jumpstart Your CSDM: Foundation provides Impact customers with an overview of the CSDM in  a comprehensible format. Through an applied demonstration, we illustrate how organizations can leverage this data framework to  configure ServiceNow products and applications by first populating their data into the appropriate Foundation tables. Additionally, this offering equips our  customers with essential ServiceNow resources and leading practice guides on how to get started using the CSDM.​ For more information on CSDM, see Common Service Data Model.

    Note:
    This Accelerator is available for the Impact Guided package.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance
    • Install required CSDM plugins
    • Assessment of current CSDM alignment via Instance scan
    Customer Coaching Session #1 (up to 90 minutes)
    Includes the following:
    • Overview of CSDM capabilities with a special focus on the ‘Foundation’ stage
    • Review of the importance of CSDM to the overall platform
    • Demonstration of the CSDM Data Foundations Dashboard
    • Discussion of assessment results
    • Leading practices guides and resources
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2  (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to CSDM Foundation data

    Requested Customer Resources

    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Application Owner(s) (Recommened) The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure.
    ITSM Manager(s) (Recommended) Responsible for setting SOP’s and governance around the IT Service Management operations.
    Service Owner(s) (Recommended) A senior leader within each business unit for each major process or service (for example, incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. 
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on a customer’s sub-production or production instances.