Jumpstart Your Employee Journey Management
Summarize
Summary of Jumpstart Your Employee Journey Management
The Jumpstart Your Employee Journey Management (EJM) Accelerator is designed to help ServiceNow Impact customers explore and understand the capabilities of Employee Journey Management. It demonstrates how organizations can create personalized, cross-departmental employee journeys through intelligent workflows that enable real-time tasking, learning, and feedback. This offering supports customers in starting their EJM initiatives by providing an applied demonstration, key resources, and leading-practice guides to promote product adoption and effective usage.
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This Accelerator is available to customers with Impact Guided, Advanced, and Total packages.
Key Features
- Temporary Instance Provisioning: Customers receive access to a temporary ServiceNow instance pre-configured with Employee Journey Management for 30 days.
- Customer Coaching Sessions:
- Session 1 (up to 90 minutes): Reviews EJM capabilities, demonstrates applied use cases, and shares leading practices and resources.
- Session 2 (optional, up to 60 minutes): Provides an opportunity for Q&A based on customer requests.
- Customer Resource Engagement: Participation from various customer roles is requested to ensure alignment and success, including Platform Owners, System Administrators, Process Owners, Product and Portfolio stakeholders, Developers, and Trusted Service Partners.
- Guidance and Best Practices: The Accelerator includes key resources and leading-practice guides to help customers maximize the value and adoption of Employee Journey Management.
Customer Responsibilities and Requirements
Successful engagement requires appropriate customer resources, such as Platform Owners for governance, System Administrators for platform stability and configuration, and Process Owners for process accountability. Additional stakeholders like Developers and Trusted Service Partners may also participate. Customer involvement is tailored based on the specific Accelerator and customer needs.
Important Considerations
- The Accelerator or parts of it may not be available in certain restricted environments, self-hosted deployments, or managed service providers with domain-separated instances.
- ServiceNow resources provide coaching and recommendations but do not implement changes directly on customer production or non-production instances.
- Details about requested information and access requirements are outlined in the applicable Impact Accelerator descriptions.
The Jumpstart Your Employee Journey Management (EJM) Accelerator provides a demonstration of the possibilities and capabilities of Employee Journey Management.
Accelerator overview
Jumpstart Your Employee Journey Management provides Impact customers with an overview and applied demonstration, helping them to better understand how to begin with Employee Journey Management. This offering showcases EJM capabilities and features, enabling organizations to deliver personalized, cross-departmental Employee Journeys through intelligent workflows that support real-time tasking, learning, and feedback. Additionally, this Accelerator provides key resources and leading-practice guides to enhance product adoption and usage.
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What you get
- Session preparation
-
- Provision a temporary instance
- Activate and configure Employee Journey Management
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Review Employee Journey Management capabilities
- Applied demonstration of Employee Journey Management
- Key resources and guides on leading practices
- 30 days access to the temporary instance is provided
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Employee Journey Management
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owners | A senior leader within each business unit for each major process or service (e.g., customer service, incident) who is accountable for ensuring the process is fit for purpose. | ✓ | |
| Other customer roles | Primary stakeholders responsible for Product and Portfolio management. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.