Jumpstart Your Migration of Platform Analytics

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Migration of Platform Analytics

    The Jumpstart Your Migration of Platform Analytics Accelerator helps ServiceNow Impact customers prepare for and execute the migration of their Platform Analytics content. It provides a guided demonstration using a clone of the customer's instance, addressing common questions, potential issues, and next steps. The goal is to ensure a smooth transition by offering expert advice and preparation guidance. This Accelerator is available for Impact Guided, Advanced, and Total packages.

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    What You Get

    • Session Preparation: Includes provisioning a temporary instance and reviewing the customer's current Platform Analytics setup and migration readiness.
    • Platform Analytics HealthScan: Run if applicable to assess the current state.
    • Customer Coaching Session #1 (up to 90 minutes): Covers readiness activities, migration steps, updates to core ServiceNow content, a walkthrough of the migration process tailored to the customer’s install base, and recommendations based on the initial review.
    • Temporary Instance Access: Customers receive 30 days of access to the temporary instance to test and validate migration preparations.
    • Customer Coaching Session #2 (optional, up to 60 minutes): Offers an opportunity for Q&A related to the migration process upon customer request.

    Customer Roles and Responsibilities

    Successful engagement involves collaboration among various customer roles:

    • Platform Owner (Required): Oversees platform governance and alignment with business strategy.
    • System Administrator(s) (Required): Responsible for platform maintenance, support, and configuration tasks.
    • Reporting Lead(s) (Required): Acts as liaison with the ServiceNow consultant and drives engagement actions.
    • Developer(s) (Recommended): Supports coding needs on the platform.
    • Process/Service Owner(s), Process Lead(s), Service Manager(s) (Recommended): Provide subject matter expertise for processes and services impacted by the migration.
    • Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and support ongoing efforts.

    Important Considerations

    • The Accelerator’s availability may be limited in restricted environments, for self-hosted customers, or managed service providers (except for internal use).
    • ServiceNow resources provide guidance but do not implement migration recommendations directly on customer production or sub-production instances.
    • Further details and legal terms are available in the applicable Impact Accelerator Description.

    The Jumpstart Your Migration of Platform Analytics Accelerator provides a demonstration of how to successfully prepare and migrate your Platform Analytics content.

    Overview

    Jumpstart Your Migration of Platform Analytics provides Impact customers with an overview of the changes required to migrate your Platform Analytics content. The Accelerator includes walking through the migration process with a clone of the customer's instance and highlighting some typical questions, issues, and next steps. Advice and direction are provided to prepare for the change.

    See Platform Analytics for additional information on Platform Analytics applications.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What You Get

    Session preparation
    • Provisioning of a temporary instance
    • Review of customer’s Platform Analytics implementation and migration readiness
    • Run Platform Analytics HealthScan (if applicable)
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview of readiness activities (organization and platform) and migration steps
    • Review updates for:
      • Core ServiceNow content
      • Migration process based on the customer’s install base
    • Customer migration process walkthrough
    • Discuss recommendations based on the initial review
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
    Opportunity for Q&A related to the Platform Analytics migration process

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s)- Required  Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. 
    Developer(s)- Recommended  Writes code for the ServiceNow platform. 
    Process/Service Owner(s)- Recommended 

    A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose  .
    Process Lead(s)- Recommended  Subject matter expert responsible for managing the applicable process. 
    Service Manager(s)- Recommended  Subject matter expert responsible for managing the applicable service. 
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow resources are not responsible for implementing recommendations on customer sub-production or production instances.