TuneUp Your Software Asset Management
Summarize
Summary of TuneUp Your Software Asset Management
The TuneUp Your Software Asset Management (SAM) Accelerator for Zurich release helps ServiceNow Impact customers assess and optimize their SAM implementation. It offers a practical demonstration of SAM capabilities aimed at reducing IT costs and minimizing risks by managing software assets throughout their lifecycle. Customers gain improved insight into their SAM investments along with guidance on increasing adoption and effective usage of SAM tools.
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Key Features
- Session Preparation: Includes provisioning a temporary instance for 30 days with activation of all SAM Professional plugins, Software Asset Workspace, and ITAM Health Check application.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Overview of advanced SAM features, review of HealthScan and Health Check results, and provision of leading practices and resources.
- Session #2 (optional, up to 60 minutes): Q&A session on SAM topics upon customer request.
- Health Assessments: Utilizes SAM HealthScan and ITAM Health Check to evaluate the current state of SAM implementation.
Customer Responsibilities and Resources
Effective engagement requires specific roles with defined responsibilities:
- Platform Owner: Accountable for the overall ServiceNow platform governance and alignment with business strategy.
- System Administrator(s): Maintain platform stability, manage application support, and handle configuration tasks.
- CMDB Administrator(s): Maintain the Configuration Management Database (CMDB) as subject matter experts.
- SAM Administrator(s) (Recommended): Manage SAM operations and processes.
- Process Owners and Service Managers (Recommended): Ensure processes and services are fit for purpose and support SAM objectives.
- Trusted Service Partners (Recommended): Participate in coaching sessions to understand leading practices and potentially provide ongoing support.
Additional Information and Limitations
- The Accelerator is available with Impact Guided, Advanced, and Total packages.
- Some restrictions apply in certain environments, such as self-hosted or managed service providers, limiting availability of this Accelerator.
- ServiceNow does not implement recommendations directly on customer production or sub-production instances.
The TuneUp Your Software Asset Management (SAM) Accelerator provides guidance on maintaining and governing Software Asset Management health to optimize value.
Overview
TuneUp Your Software Asset Management provides Impact customers with an assessment of their current SAM implementation. This Accelerator includes an applied demonstration of SAM capabilities to reduce IT costs and limit various risks through managing and optimizing software assets across the customer's lifecycle. Customers obtain assistance for better insight into their SAM investment and are provided leading practices on how to best increase adoption and usage.
See Software Asset Management for additional information about SAM.
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What you get
- Session preparation
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- Provisioning a temporary instance
- Running SAM HealthScan portfolio
- Activation of all SAM Professional plugins, including Software Asset Workspace
- Activation of the ITAM Health Check application
- Customer coaching session #1 (up to 90 minutes)
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- Includes the following:
- Overview of advanced SAM capabilities and features
- Review HealthScan and Health Check findings
- Provide leading practices guide and resources
- Access to the provisioned temporary instance is granted for 30 days
- Includes the following:
- Customer coaching session #2 (optional upon customer request – up to 60 minutes)
- Opportunity for Q&A related to Software Asset Management
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| CMDB Administrator(s) (Required) | Subject matter expert responsible for maintaining the CMDB. |
| SAM Administrator(s) (Recommended) | Subject matter expert responsible for managing SAM. |
| Process Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal use.
ServiceNow resources are not responsible for implementing recommendations on a customer’s sub-production or production instances.