Start a chat session from the Supplier Collaboration Portal

As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.

Avant de commencer

Important :

Check your entitlements to determine whether you have access to Live Agent Support. The chat functionality is available only if Supplier Operations (com.snc.sn_so) and its dependent plugins Supplier Case Management (com.snc.sn_supplier_mgmt) and Document Management (com.snc.platform_document_management) are installed.

Role required: sn_slm.contact

Pourquoi et quand exécuter cette tâche

By starting a chat session, supplier contacts can interact directly with supplier fulfillers and get immediate responses to their queries or issues.

Procédure

1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
   For example, https://example.com/supplier.
2. Select the Open chat window icon () to start a chat session.
3. Select Show me everything, and then select Live Agent Support.
   The "Routing you to a live agent…" message is displayed.

   The maximum wait time to connect with a live agent is 2 minutes.

   After a live agent accepts your chat request, the "Agent has joined" message is displayed in the chat window.

4. To chat with the live agent, enter a message and select the send icon ().
5. To end the chat session, select the end chat icon ().

Concepts associés

• Supplier contact self-registration
• Managing supplier contacts from the Supplier Collaboration Portal
• Raising requests from the Supplier Collaboration Portal
• Viewing supplier contact tasks from the Supplier Collaboration Portal
• Raising requests from the Supplier Collaboration Portal

Tâches associées

• Invite a member to access the Supplier Collaboration Portal
• View or update your user profile from the Supplier Collaboration Portal
• View all your requests from the Supplier Collaboration Portal
• View supplier locations from the Supplier Collaboration Portal
• View supplier payment information from the Supplier Collaboration Portal
• Manage documents from the Supplier Collaboration Portal
• Complete a risk assessment from the Supplier Collaboration Portal
• Create a Universal Request from the Supplier Collaboration Portal
• View all your requests from the Supplier Collaboration Portal