Exploring Now Assist for Purchase Order Management (POM)

With the ServiceNow® Now Assist for Purchase Order Management (POM) application, you can use generative AI to support purchase order management tasks such as converting unstructured supplier emails into a prioritized list of exceptions and providing a conversation-like experience to mitigate purchase order exceptions.

Now Assist for POM overview

Now Assist for POM enables you to use agentic workflows focused on purchase order exception management.

Now Assist for POM benefits

Now Assist for POM offers the following benefits:

• Frees buyers from manual email triage and data entry.
• Delivers immediate acknowledgment and processing of supplier inquiries.
• Tracks all exceptions in the application with full audit trail visibility.
• Guides operational buyers identify and apply the most effective solutions to resolve purchase order exceptions.

Now Assist for POM workflows

Tableau 1. Agentic workflows

Workflow	Feature	User
Define PO exception mitigation strategy	Helps buyers identify and execute exception mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.	sn_poem_gen_ai_now_assist_fulfiller sn_poem_operational_buyer

• Supporting information for Now Assist for Purchase Order Management (POM)
  Get a quick overview of the important information that is related to the Now Assist for Purchase Order Management (POM) application.