Using agentic workflows in Now Assist for Purchase Order Management (POM)

Use agentic workflows in Now Assist for Purchase Order Management (POM) to track and resolve anomalies or irregularities in the purchase order (PO) execution process.

Use the following agentic workflows that are available with Now Assist for Purchase Order Management (POM)

Tableau 1. Available agentic workflows for Now Assist for Purchase Order Management (POM)

Available agentic workflows	Description	Available AI agents
Define PO exception mitigation strategy	Helps buyers identify and execute the best exception mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.	Purchase order plan creation AI agent

Important :

By default, all agentic workflows and AI agent records are read only.

• Duplicate an agentic workflow
• Create an agentic workflow
• Modify an agentic workflow

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

• Automated purchase order exception creation from emails
  Emails sent by a registered supplier contact are automatically converted to purchase order exceptions or universal requests by using the Email Intent to Action Agentic workflow.
• Identify and execute mitigation strategies for purchase order exceptions
  Leverage the define PO exception mitigation strategy workflow to resolve purchase order exceptions and avoid the risk of critical part shortages. This agentic workflow helps buyers identify and execute the best mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.