Run the fix script for RCA approvals

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • After you install the Supplier Collaboration Portal application from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.

    Avant de commencer

    Role required: admin

    Pourquoi et quand exécuter cette tâche

    The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming.

    To automate the RCA approvals for any record, you can run the SCP_BULK_RCAs_Approval.xml script where the source scope is Supplier Collaboration Portal.

    Download the SCP_BULK_RCAs_Approval.xml file from the ServiceNow Store.Location of the XML file fix script for RCA approvals.

    Remarque :
    This file is a standalone script to reduce the manual effort involved.

    After you download the script file, perform the following steps.

    Procédure

    1. Navigate to All > System Definition > Fix Scripts.
    2. Right-click the Name column and choose Import XML.
    3. Select Choose file and select the SCP_BULK_RCAs_Approval.xml file that you downloaded.
    4. Select Upload.
    5. Search for and select the SCP_BULK_RCAs_Approval script record to open it.
    6. Select Run Fix Script to approve all the requested RCAs.

      RCA fix script can approve the RCAs which exist at the time of execution. After running the RCA script, if you install any new plugins, rerun the RCA script to approve the new RCAs.