Create New Supplier Case form

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Use the Create New Supplier Case form to enter supplier case details and provide resolution information.

    Tableau 1. Create New Supplier Case form
    Field Description
    Supplier Case
    Number An auto-generated number that uniquely identifies the supplier case.
    State The current state of the case. The choices are:
    • Draft
    • Open
    • Work in progress
    • Awaiting task completion
    • Closed completed
    • Closed rejected
    • Closed canceled
    Case type
    The type of case. The choices are:
    • Supplier support request
    • General inquiry
    • Banking information change request
    • Supplier information change request
    • Supplier location change request
    • Supplier issue
    • Due diligence
    • Offboard a supplier
    • Conduct sanction screening
    • Credit card enablement
    Priority Indicates how quickly you must complete the case based on its severity.
    Supplier The name of the supplier the case is for.
    Assigned to The name of the agent that the case is assigned to.
    Requested by The person who requested the case.
    Due date The date that the case must be completed.
    Created The date that the case is created.
    Assignment group Group to which the case is assigned to.
    Channel source Channel that was used to request this case; for example, email.
    Watch list Users who are notified when updates are made to the case.
    Short description Short description of the case.
    Description Detailed description of the case.
    Summary Details
    Parent case Parent case, if any, from which this case has been created, typically for reference purposes.
    Related location Location of the supplier.
    Expected start Expected start date of the case.
    Actual start Actual start date of the case.
    Actual end Actual end date of the case.
    Duration Duration to complete the case.