Supplier Relationship and Performance Management

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Managing supplier relationship and performance is a key aspect of supplier management that aims to optimize the value and quality of the products and services delivered by suppliers.

    Important :
    Check your entitlements to determine whether you have access to Supplier Relationship and Performance Management.

    The Supplier Relationship and Performance Management (com.snc.sn_slm_perf) application enables you to establish clear expectations and criteria for measuring supplier performance, monitor, and assess their performance against those criteria, provide feedback and recognition, and implement corrective actions and improvement plans when needed.

    The Supplier Relationship and Performance Management (SRPM) application offers the following key benefits:

    • Reduced costs and risks: By ensuring that suppliers meet the standards and specifications of the organization, SRPM can help reduce the costs of poor quality, defects, rework, delays, and non-compliance. SRPM can also help mitigate the risks of supply disruptions, fraud, corruption, and reputational damage.
    • Increased efficiency and innovation: By fostering collaboration and communication with suppliers, SRPM can help improve the efficiency and effectiveness of the procurement process.
    • Enhanced customer satisfaction and loyalty: By delivering high-quality products and services that meet or exceed customer expectations, SRPM can help enhance customer satisfaction and create a competitive advantage in the market.
    • Improved supplier relationships: By providing constructive feedback and recognition to suppliers, SRPM can help build trust and mutual respect, including encouraging suppliers to invest in long-term partnerships and continuous improvement.
    • Automated KPI data collection: By providing a comprehensive, automated KPI system integrated into action plans to meet user expectations for performance monitoring.
    To install Supplier Relationship and Performance Management, the following plugins have to be installed:
    • Required plugin: Supplier Relationship and Performance Management (com.snc.sn_slm_perf)
    • Dependent plugins:
      • KPI Framework (com.snc.sn_kpi)
      • Supplier Common Architecture (com.snc.sn_slm)
      • Supplier Operations (com.snc.sn_so)
      • Gantt Component for ServiceNow (com.servicenow_now_gantt)

    To enable the Automated KPIs feature after an upgrade, run the fix scripts KPI - Dec 25 records script and KPI - Dec 25 data records script. For more information, see Run fix scripts to enable Automated KPI collection.

    For more information about configuring Supplier Relationship and Performance Management, see Configure Supplier Relationship and Performance Management.

    For more information about using Supplier Relationship and Performance Management, see Using Supplier Relationship and Performance Management.

    For more information about Supplier Relationship and Performance Management data model and primary tables, see Supplier Relationship and Performance Management reference.