Configure the chat channel

Activate the virtual agent chatbot (chat channel) in the supplier portal for suppliers to complete Accounts Payable Operations related self-service tasks.

Avant de commencer

Activate the following plugins for the chat channel in the supplier portal to be available to access predefined conversation topics:

• The Virtual Agent (com.glide.cs.chatbot)
• Advanced Work Assignment with Supplier life cycle Operations (com.snc.sn_slm_awa)

Role required: Accounts payable specialist, Accounts payable agent, supplier.

Procédure

1. Navigate to Supplier Collaboration Portal > Chat window.
2. Choose a flow, which you want to view.
   For more information on flows, refer Virtual agent flows.