Reopen a supplier case from the Source-to-Pay Workspace

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Reopen a closed supplier case if you are not satisfied with the case resolution.

    Avant de commencer

    Role required: sn_slm.owner and sn_slm.agent

    Pourquoi et quand exécuter cette tâche

    The Re-open option is available for a supplier case that is in any of the following states:
    • Closed completed
    • Closed canceled
    • Closed rejected
    The Re-open option is not available for the auto-closing supplier cases of the following case types:
    • Onboard new supplier
    • Enroll new supplier user
    • Account access request
    • Offboard supplier contact
    • Primary contact elevation
    • Request supplier contact

    Procédure

    1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
    2. Select the list icon (List icon.).
    3. Navigate to Lists > Cases.
    4. Select one of the following:
      • Open Cases
      • All Cases
    5. In the Number column, select the link to the case that you want to reopen.
    6. Select Re-open.

    Résultats

    The following occurs:

    • The case is reopened and its state moves to Open.
    • The Close notes field is cleared in the Resolution Information section.
    • The previous comments that were made on the case are retained and displayed in the Activity section.
    • The Actual end field becomes empty.