Application plugin installation sequence in Supplier Case Management

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 2 minutes de lecture

    • The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin.

    Important :
    Before installing a plugin listed in the Plugin name column, ensure that you install all corresponding dependencies listed in the Plugin dependencies column from the ServiceNow Store.
    Tableau 1. Supplier Case Management application plugin list
    Sequence Plugin name Description Plugin dependencies
    1 Supplier Common Architecture

    [com.snc.sn_slm]

    		 Provides a common architecture to track data objects related to a supplier used in both Supplier Case Management and Supplier Collaboration Portal.
    • Finance Common Architecture (com.sn_fin)
    • Service Delivery Common (com.sn_spend_sdc)
    • External User Registration (com.snc.external_user_self_registration)
    • Common Vendor Core (com.snc.sn_vendor_core) and (com.snc.vendor_core)
    2 Supplier Case Management

    [com.snc.sn_supplier_mgmt]

    		 Onboard suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.
    • Supplier Common Architecture (com.snc.sn_slm)
    • Source-to-Pay Workspace (com.sn_spend_workspace)
    3 Supplier Collaboration Portal

    [com.snc.sn_supplier_sp]

    		 Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization.
    • Supplier Common Architecture (com.snc.sn_slm)
    • Service Portal (com.glide.service-portal)
    • E-signature (com.snc.esign)
    • Employee Center (com.snc.employee_center)
    4 Supplier Operations

    [com.snc.sn_so]

    		 Provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.

    Document Management (com.snc.platform_document_management)
    5 Craft.co Integration for Supplier Lifecycle Operations

    [com.snc.sn_supplier_craft]

    		 Provides pre-configured integration with Craft.co. Craft.co is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages. Supplier Operations(com.snc.sn_so)
    6 News Integration for Supplier Lifecycle Operations

    [com.snc.sn_supplier_news]

    		 Retrieve recent news and other articles from preferred news channels. There is a pre-configured integration with Microsoft Bing available with this application. Supplier Operations(com.snc.sn_so)
    7 SLO Connector for Relish Data Assure

    [x_reliq_slo_connec]

    		 Provides pre-configured integration with Relish. Relish is a supplier intelligence platform that helps in validating supplier data with confidence.
    • Source-to-pay integration framework (sn_spend_intg)
    • Relish Data Assure (x_reliq_relish_dat)
    8 Advanced Work Assignment for Supplier Lifecycle Operations

    [com.snc.sn_slm_awa]

    		 Automatically assign supplier cases to agents based on availability and capacity.
    • Advanced Work Assignment (com.glide.awa)
    • Agent Chat (com.glide.interaction.awa)
    • Glide Virtual Agent (com.glide.cs.chatbot)
    • Supplier Case Management (com.snc.sn_supplier_mgmt)

    Supplier Case Management plugin installation sequence

    To avoid incomplete demo data and other installation issues, you should install the plugins in the following sequence:
    1. Supplier Common Architecture (com.snc.sn_slm)
    2. News Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_news)
    3. Supplier Case Management (com.snc.sn_supplier_mgmt)
    4. (Optional) Craft.co Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft)
    5. (Optional) SLO Connector for Relish Data Assure (x_reliq_slo_connec)
    6. (Optional) Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa)