Create a supplier escalation case from a purchase order exception

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Create a supplier escalation case from the purchase order exception record to engage procurement team members and resolve supplier issues faster.

    Avant de commencer

    Role required: sn_poem_core.operational_buyer

    Procédure

    1. Navigate to Workspaces > Source-to-Pay Workspace.
    2. Select the Purchase order management tab.
    3. Select an exception that you want to work on.
    4. Select Address exception.
    5. From the drop-down list, select Escalate Exception.
    6. In the Request escalation window, enter description.
    7. Select Submit.

    Résultats

    A supplier case is created. You can also track this supplier case from the Cases section of the Exception Tasks table.