Exploring AI Agent Advisor

  • Release version: Australia
  • Updated June 6, 2026
  • 2 minutes to read
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    Summary of Exploring AI Agent Advisor

    AI Agent Advisor is a ServiceNow feature designed to automatically discover and recommend automation opportunities within your instance. It analyzes your instance data to find frequent, impactful workflow inefficiencies and proposes AI agents to automate these processes. When no existing AI agent matches a discovered opportunity, AI Agent Advisor generates a new tailored agent, providing a data-driven foundation for AI adoption and automation deployment.

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    Primary Users

    • Now Assist Administrators: Responsible for organization-wide AI deployment and management.
    • Platform Administrators: Oversee enterprise AI governance.
    • AI Builders and Practitioners: Build and deploy custom AI solutions across ServiceNow workflows.

    Workflow

    AI Agent Advisor functions in three sequential phases:

    • Mine: Analyzes instance records (such as incidents and cases) on a configurable schedule to identify recurring automation candidates.
    • Match: Maps identified opportunities to existing AI agents, tools, or workflows available in the platform.
    • Make: Automatically generates new AI agents for resolution steps without suitable existing matches.

    This process results in a prioritized list of automation opportunities, including estimated time and cost savings, records analyzed, and applicable AI assets, enabling informed decision-making on which automations to implement first.

    Benefits

    • Automation Discovery: Quickly identifies the most valuable automation opportunities based on actual instance data, helping administrators focus on impactful efficiency gains.
    • AI Agent Matching and Deployment: Streamlines the transition from automation insight to action by matching opportunities to existing AI agents or generating new ones, accelerating deployment.

    Next Steps

    To effectively leverage AI Agent Advisor, ServiceNow customers should explore configuration and usage guidance available in related documentation sections such as Configuring AI Agent Advisor and Using AI Agent Advisor. This will help maximize the value of automation opportunities identified within their ServiceNow environment.

    AI Agent Advisor automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them.

    AI Agent Advisor overview

    AI Agent Advisor analyzes your instance data to identify the most frequent and impactful opportunities for efficiency gains in your workflows. For each identified opportunity, it proposes AI agents that can automate the solution, and generates new agents when no existing match is available.

    This gives the Now Assist administrator a data-driven starting point for AI adoption, eliminating the guesswork of deciding where to apply automation.

    AI Agent Advisor users

    The following table lists the primary users of AI Agent Advisor.

    Table 1. Users
    User Description
    Now Assist Administrators

    Now Assist administrators responsible for organization-wide AI deployment and management
    Platform administrators

    Platform administrators overseeing enterprise AI governance
    AI builders and practitioners

    AI practitioners building and deploying custom AI solutions across ServiceNow workflows

    AI Agent Advisor workflow

    The following diagram shows the AI Agent Advisor workflow.

    Figure 1. AI Agent Advisor workflow
    AI Agent Advisor workflow and activities.
    AI Agent Advisor operates through three sequential phases:
    Mine

    The system analyzes the records in your instance (for example, incident and case records) on a scheduled basis to identify recurring problems that are candidates for automation.

    You can configure the data sources, filters, and schedule to target the most relevant records for your organization.

    Match

    For each identified opportunity, the system maps the resolution steps to existing AI agents, tools, and agentic workflows already available on your platform.

    Make

    When no existing agent is a strong match for a resolution step, the system generates a new AI agent tailored to that specific problem.

    The result is a prioritized list of automation opportunities. Each opportunity displays the estimated time and cost savings, number of records analyzed, and available AI assets. AI Agent Advisor generates the resolution steps using the data from existing records on your instance. You can use this list to decide which opportunities to act on first.

    AI Agent Advisor benefits

    AI Agent Advisor provides the following benefits.
    Table 2. Benefits of AI Agent Advisor
    Benefit Feature User
    Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. Automation discovery with AI Agent Advisor

    Now Assist administrator
    Matches identified automation opportunities to existing AI agents on the platform and supports automated creation and deployment of new agents, shortening the path from insight to action. AI agent matching and automated deployment

    Now Assist administrator

    AI developer

    What to explore next

    To learn more about configuring and using AI Agent Advisor, see: