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Summary of Now Assist Center Home Page
The Now Assist Center home page is designed to streamline your implementation and management of Now Assist solutions within your ServiceNow instance. It adapts dynamically based on your environment, role, entitlements, subscriptions, and installed plugins, providing a tailored experience that supports AI adoption, automation, and performance tracking.
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Actionable use cases
This section displays AI-generated cards featuring quick-start use cases customized for your environment. These use cases assist in implementing AI adoption, best practices, and administrative setup. Activating a use case triggers a natural language-driven implementation via the Now Assist panel. Once completed, the use case card is replaced by the solution in the Recently activated AI section, enabling easy tracking of newly deployed AI capabilities.
Automation opportunities
Here, AI Agent Advisor identifies and presents the most relevant automation opportunities in your instance. Each card outlines potential time savings and the required AI agents to support workflow automation. You can view a complete list of opportunities to prioritize automation initiatives effectively and leverage AI to optimize processes.
Recently activated AI
This section provides performance insights on your newly activated AI solutions, showing usage trends from activation onward. It helps you monitor adoption and assess effectiveness. For more detailed analytics, you can access the full performance metrics in the Now Assist Admin console.
AI readiness
The AI readiness section offers assessments that evaluate your instance’s preparedness for generative and agentic AI features. By running these assessments, you receive actionable insights to improve data quality, configurations, and workflows, thereby enhancing AI outcomes. Results are summarized in clear cards, with detailed views available for deeper analysis.
AI tools
This area lists other AI-related applications available on the platform beyond Now Assist Center. Each is accessible via cards that open the respective application in a new browser tab, enabling you to build, manage, and monitor AI solutions comprehensively.
The Now Assist Center home page provides features to quickly set up your Now Assist implementation, find automation opportunities, track performance of Now Assist solutions, and access related Now Assist applications.
Your home page is tailored to suit your specific environment, role, and business objectives. The appearance your home page and its sections display accordingly. The entitlements, Impact subscription, plugin installations, and data associated with your instance may affect your experience on the home page.
The following sections may appear on your home page based on your instance.
Actionable use cases
The first section of the home page displays a series of AI-generated cards that represent quick-start use cases. Each use case is tailored to your environment and proposed to help you implement AI adoption, best practices, and administrative setup on the platform.
Select Activate on the card to begin, and a conversation will open in the Now Assist panel. In the Now Assist panel, you can use natural language to have your AI companion implement the use case.
After it is implemented, the card disappears and the new solution appears under the Recently activated AI section of the home page.
For more information, see Activating actionable use cases from Now Assist Center.
Automation opportunities
This section shows the most relevant opportunities to automate actions or workflows in your instance using AI. The opportunities appear as actionable cards, each showing the results of an assessment performed by AI Agent Advisor.
AI Agent Advisor analyzes your instance data to identify the leading AI opportunities, estimates the potential time savings for each opportunity, and finds the AI agents needed to support the automation.
Select View all to see a list of all the opportunities identified by AI Agent Advisor.
For more information, see Using AI Agent Advisor in Now Assist Center.
Recently activated AI
The Recently activated AI section provides performance statistics on your most recently activated AI solutions.
Each card displays a usage trend line to show adoption over time beginning at the time of activation.
Select View all analytics to see a complete list of the Now Assist performance metrics in the Performance section of the Now Assist Admin console.
For more information, see Monitor your recently activated Now Assist solution in Now Assist Center.
AI readiness
The Now Assist AI readiness section shows the readiness assessments for your environment.
Each assessment helps to determine whether your organization's instance is ready to implement generative AI and agentic AI features in Now Assist. Explore actionable insights to enhance your data, applications, configurations, and workflows, improving the quality of your AI outcomes.
Select Start AI readiness assessment to run the assessment of your instance. After the assessment is complete, the results display in a card showing your overall AI readiness status.
Select View Assessment to see the assessment on a separate workspace tab.
For more information, see Using Now Assist Readiness Evaluation in Now Assist Center.
AI tools
The AI tools section shows other AI applications on the platform outside of Now Assist Center that can help you build, manage, and monitor your solutions.
Each application appears in a separate card or tile. Select the arrow in the card to open the application in a separate browser tab.