Web search custom skill

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • The web search custom skill performs an internet search to answer a query. Web search is used whenever the LLM and AI Search are unable to provide results or whenever web search mode is activated.

    The web search custom skill is based on a prebuilt topic block in Virtual Agent Designer, and is available when you turn on Now Assist in Virtual Agent. This feature is automatically triggered when both AI Search and the LLM can't find information to answer an end user's query. This feature can also be manually triggered whenever end users select the Web search results icon (Web search results icon.) to enter into web search mode. Once web search activates, a third-party AI performs the search and returns with an answer.

    Virtual Agent Designer topics list showing the web search custom skill, setup topic, and prebuilt topic.

    For more information about the web search mode end-user display and functionality, see Web search.

    Web Search AI choices are available in the OneExtend Definition Configs related list within the AI Search answers entry in the OneExtend Capabilities [sys_one_extend_capability_list] table. Select one of the AI definitions there, such as Perplexity, and set its value to true. Activate a matching AI credential by navigating to ALL > Connections & credentials > Credentials, and setting the matching API key (such as Perplexity API key active value to true).

    OneExtend Capabilities table showing AI search answers property, and the OneExtend Capabilities Configs tab within. Perplexity AI answers is set as the default search AI.

    Credentials table showing the Perplexity API key entry, with Active value set to true.

    For more information on how to work with the AI Search answers OneExtend capability, see .

    For more information on how to add web search as a tool in the Now Assist Skill Kit, see Add a web search.