Advanced Work Assignment Inbox Sentiment display

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment ( if available) during live agent handoff or agent transfer for all channels.

    With Advanced Work Assignment sentiment, you can:
    • Display the sentiment (negative or positive) in Advanced Work Assignment inbox card for interactions​ during live agent handoff ​and agent transfer.
    • Admin configuration to enable or disable sentiment per service channel.