Make your service channel available in Agent Workspace

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Make your service channel available in Agent Workspace so that agents can receive change requests in their inbox.

    시작하기 전에

    Role required: awa_admin or admin

    프로시저

    1. Navigate to the presence states settings through one of the following navigation paths:
      • All > Advanced Work Assignment > Home.

        In the Additional settings section, select Set up presence states.

      • All > Advanced Work Assignment > Presence States.
    2. Open Available.
    3. On the form, move Change Request to the Selected list.
    4. Select Active (if not already selected).
    5. Select Update.