Configure reassignable settings

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Configure whether an agent who rejected a work item is eligible to be offered the same work item.

    시작하기 전에

    Role required: admin

    프로시저

    1. Navigate to the reject reasons settings through one of the following navigation paths:
      • All > Advanced Work Assignment > Home.

        In the Additional settings section, select Set up reject reasons.

      • All > Advanced Work Assignment > Reject Reasons.
    2. Select the reason record that you want to change.
    3. On the form, configure the Reassignable field:
      • If you want to have an agent who rejected a work item be eligible to be offered the same work item, select the Reassignable field.
      • If you don’t want to have an agent who rejected a work item be eligible to be offered the same work item, unselect the Reassignable field.