Create a queue 릴리스 버전: Australia업데이트 날짜 2026년 03월 12일 소요 시간: 1분Create a queue where you can route work to agents who have the German skill. 시작하기 전에Role required: awa_admin or admin 프로시저 Navigate to the queue settings through one of the following navigation paths: All > Advanced Work Assignment > Home.In the Essential settings section, select Set up queues. All > Advanced Work Assignment > Queues. Select New. Enter the following information in the fields listed: Name: German Case Queue Service channel: Case Select Submit.
Create a queue 릴리스 버전: Australia업데이트 날짜 2026년 03월 12일 소요 시간: 1분Create a queue where you can route work to agents who have the German skill. 시작하기 전에Role required: awa_admin or admin 프로시저 Navigate to the queue settings through one of the following navigation paths: All > Advanced Work Assignment > Home.In the Essential settings section, select Set up queues. All > Advanced Work Assignment > Queues. Select New. Enter the following information in the fields listed: Name: German Case Queue Service channel: Case Select Submit.