Create the action scripts for your custom chat integration

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Set up the transforms that your custom chat integration needs to communicate through the chat process.

    시작하기 전에

    Create and configure a scripted REST API for your custom chat integration.

    주:
    All action messages relevant to the chat client are displayed to requesters during live agent conversations.

    Role required: admin

    프로시저

    1. Navigate to the All > Process Automation > Workflow Studio.
    2. Click the Actions tab.
    3. Create the actions you require to complete the conversational custom chat integration.
      For details about the input and output used in action scripts, along with script examples, see Virtual Agent action scripts.