Conversational Integration with Google chat

Enable requesters to chat with Google chat or live agents using the Google chat application. Use the Conversational Integration with Google chat app, available from the ServiceNow Store, to associate your instance with Google chat.

Get started with Conversational Integration with Google chat

ExploreLearn more about Conversational Integration with Google chat

ConfigureInstall Conversational integration with Google chat.

IntegrateIntegrate Conversational Integration with Google chat.

• Exploring Conversational Integration with Google chat
  Use the Conversational Integration with Google chat application to connect your end users with Virtual Agent or live agents through your Google chat account.
• Installing Conversational Integration with Google chat
  Install the Google chat (sn_va_google-chat) application so that Now Virtual Agent and Google chat users can interact with each other.
• Integrating Virtual Agent with Google chat
  Add the Virtual Agent bot to your ServiceNow instance to integrate with Google chat.