Closing idle WhatsApp chat conversations

Enable agents to effectively manage their active WhatsApp chat conversations by automatically closing idle conversations after they’ve been inactive for a preconfigured amount of time.

The Virtual Agent conversations are configured for the WhatsApp messaging app. By default, any conversations abandoned by requesters remain open or idle until they’re automatically closed daily by the Time Out Abandoned VA Conversations scheduled job. For more information, see Closing Virtual Agent and Agent Chat conversations.