Configure Conversational Integration with Facebook Messenger

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

    프로시저

    1. Install Conversational Integration with Facebook Messenger.
    2. Set up Conversational Integration with Facebook Messenger.
    3. Design virtual agent topics to capture information from a Facebook Messenger chat conversation.
    4. 옵션: Close idle Facebook Messenger chat conversations.
    5. 옵션: Integrate Facebook Messenger with other ServiceNow applications.
    6. 옵션: Transfer Facebook Messenger chat conversations to live agents.