Configure Conversational Integration with LINE

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    This task provides the general steps to integrate the LINE messaging app with a ServiceNow application using the Conversational Integration with LINE application.

    프로시저

    1. Install Conversational Integration with LINE.
    2. Set up Conversational Integration with LINE.
    3. Design Virtual Agent topics to capture information from a LINE chat conversation.
    4. 옵션: Close idle LINE chat conversations.
    5. 옵션: Transfer LINE chat conversations to live agents.