Conversational Integration with Slack

Use the Conversational Integration with Slack application to connect your requesters with Virtual Agent or live agents through your company’s Slack workspace.

Get started with Conversational Integration with Slack

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IntegrateIntegrate Conversational Integration with Slack with Virtual Agent.	Configure Configure your Conversational Integration with Slack implementation.
Now AssistUse Now Assist in Virtual Agent in your Slack integration.	Design Use supported Virtual Agent features in Slack conversations.

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In earlier releases, the pre-built Virtual Agent messaging integration for Slack was part of the Virtual Agent platform. This integration is now the Conversational Integration with Slack app, available from the ServiceNow Store.

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Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

• Integrating ServiceNow Virtual Agent with Slack
  The Virtual Agent integration with Slack creates a one-to-one association between the ServiceNow instance that you are installing from and the Slack workspace in which the integration runs. By default, Virtual Agent supports one-click installation that integrates one Slack workspace with one ServiceNow instance.
• Configure Virtual Agent settings for Slack
  Configure your Slack bots that are integrated with the Virtual Agent to enable notifications, to link ServiceNow user profiles, and to set up system messages and contextual actions.
• Using Now Assist in Virtual Agent conversations with Slack
  The Now Assist provides you with the large language model (LLM)-based conversational experience during your conversations with a Now Virtual Agent bot or a Self-configured bot that is integrated with Slack.
• Virtual Agent features supported in Slack conversations
  Virtual Agent features, such as AI Search results, Virtual Agent notifications, and Virtual Agent Designer controls for creating Virtual Agent conversations are supported in Slack bot conversations.