Configure interaction record to store clientSessionId in Virtual Agent API

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • You can configure to store clientSessionId to support third-party chat applications.

    시작하기 전에

    Role required: admin

    프로시저

    1. Navigate to All, and then enter sys_cs_provider_application.list in the filter.
    2. Select the VA Bot to Bot Provider Application record to open it.
    3. In the Provider Channel Identity form, select the Provider Identity Properties related list and click New.
    4. On the Custom Adapter Property form, fill in the fields.
      표 1. Custom Adapter Property form
      Field Description
      Name Name of the customer adapter property, such as third_party_chat.
      Value Enter true.
      Description Enter an explanation for this property: The custom adapter property to contain the client sessions by the supported third-party application in the Interaction record.
    5. Click Submit.