Conversational IVR with Amazon Connect

Use Conversational IVR with Amazon Connect to enable Conversational Interactive Voice Response (IVR) on your instance. Users will be able to conduct conversations with a bot via the phone channel, powered by ServiceNow Virtual Agent.

Get started with Conversational IVR with Amazon Connect

Conversational IVR with Amazon Connect is available with the installation of Conversational IVR with Amazon Connect (com.sn.va.amz.connect) plugin.

Select a tile to get started.

ExploreLearn more about Conversational IVR with Amazon Connect.

InstallInstall Conversational IVR with Amazon Connect.

Configure Configure your Conversational IVR with Amazon Connect implementation.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

• Exploring Conversational IVR with Amazon Connect
  Use this application to build an integration with Amazon Connect. This allows your users to initiate an IVR (Interactive Voice Response) conversation with Virtual Agent. This integration also allows the user to connect with an agent using Advanced Work Assignment (AWA) over SoftPhone.
• Install Conversational IVR with Amazon Connect
  Install Conversational IVR with Amazon Connect application, to use interactive voice response (IVR) with Virtual Agent.
• Configuring Conversational IVR with Amazon Connect
  Install and configure the Conversational Integration with Amazon Connect application to enable users to have a conversational voice response with Virtual Agent.