Extend ServiceNow AI Platform capabilities

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Extend the ServiceNow AI Platform with additional applications and features.

    Get started

    Choose one of these tiles to get started.

    Manage the CMDB

    Control your organization's infrastructure by tracking assets, services, and the relationships between them in the CMDB. Use configuration strategies and consistent modeling in the CMDB to work with all ServiceNow products on the ServiceNow AI Platform.

    Manage Instance Data Sources

    Ensure clear oversight of all data in your instances, databases, and third-party applications using ServiceNow tools to manage data retrieval, storage, sharing, standardization, and monitoring.

    Manage Content

    Give your users access to the information that they need quickly and easily using the content management suite with products for document and knowledge base management.

    Manage Services

    Give your customers tailored catalogs for products and create portals for service requests using the ServiceNow® Service Catalog application. Combine this application with the Self-Service plugin to provide your users with quick access to the tools at their disposal.

    Manage People and Work

    Supervise personnel, assignments, and tasks all on the ServiceNow AI Platform using tools to centralize communications, connect agents and users across apps, assess and associate skills with people, and assign tasks based on available personnel.

    Legacy Capabilities

    Explore the various ServiceNow Legacy options for past releases of the ServiceNow AI Platform, including automated work processes, communications process management, and voice and text messaging integrations.