Metric Category form

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Metric Category Form

    The Metric Category form is designed to define and manage metric categories used for evaluating assessable records in ServiceNow. This form includes essential fields that help streamline stakeholder creation and metric evaluation processes, ensuring efficient assessments for categories selected.

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    Key Features

    • Name: Identifies the metric category, appearing on assessment questionnaires.
    • Type: Specifies the metric type for evaluation, becoming read-only after saving.
    • Create Stakeholders: Checkbox for enabling automatic stakeholder creation, saving time by making associated category users stakeholders.
    • Table: Read-only field auto-populated with the selected metric type's table after saving.
    • Weight: Indicates category importance relative to others, with a default value of 10.
    • Scoring Type: Configures scoring methods for attestation categories, available only for specific types.
    • Total Metrics: Displays the number of metrics associated with the category.
    • Filter: Sets conditions for assessable records to be evaluated, automatically managing associations based on filter changes.
    • Description: Provides details visible on assessment questionnaires.
    • Roles: Specifies user roles permitted to perform assessments; if unspecified, any role can participate.
    • Details: A text field with an HTML editor for presenting formatted information about the category.
    • Related Lists: Includes metrics, assessable records, and users associated with the category, each with specific requirements for assessments.

    Key Outcomes

    By effectively utilizing the Metric Category form, ServiceNow customers can streamline the assessment process, ensure accurate categorization, and maintain organized stakeholder management. The automatic creation of stakeholders and the ability to filter assessable records enhance operational efficiency, allowing for more focused evaluations and improved assessment outcomes.

    Description of the field values for the Metric Category form.

    Table 1. Metric Category form
    Field Description
    Name

    Name of the metric category. The name appears on assessment questionnaires.
    Type [Required] Metric type this category is used for. Metrics in this category can be used to evaluate assessable records for the type you select. This field becomes read-only after you save the record.
    Create stakeholders Check box that enables (selected) or disables (cleared) automatic stakeholder creation for this category. When the check box is selected, the system makes all associated category users stakeholders for each assessable record associated to this category. This saves the time required to manually create stakeholders. For more information, see Create Stakeholders Automatically. Existing stakeholders are not impacted if you clear the check box.
    Table

    [Read-Only] Table that contains the records to evaluate with metrics in this category. The system automatically populates this field with the same table as the metric type selected. The table does not appear in the field until you save the form.

    This field is visible depending on whether a Type is selected.
    Weight [Required] Numerical value that represents the importance of this category relative to other categories. A greater value indicates greater importance. For more information, see weight categories and metrics. The default value is 10.
    Scoring type Scoring method for an attestation category. This field appears only when the metric type is an attestation with a Scoring type of Percent. Use this field to configure different scoring types for specific attestation categories. Possible selections are:
    • Percent: Attestation score as a weighted percentage of correct answers for scored questions.
    • All or nothing: All answers for attestation type questions must be correct or the score is zero for the entire category.
    Total metrics [Read-Only] Number of metrics associated to this category.
    Filter

    Filter conditions that assessable records must meet to be evaluated using metrics in this category.

    The filter operates on fields on the selected table.

    If you specify a filter condition, the system automatically associates matching assessable records to the category when you save the record. If you change the filter conditions, the system removes and creates assessable record associations as needed. The system also deletes stakeholders for assessable records it disassociates. The system does not remove assessable record associations created by users, even if the assessable records do not match the filter conditions.

    This field is visible only when a Type is selected.
    Description Descriptive information about the category that appears on assessment questionnaires.
    Roles Only those users with the specified roles can perform the assessment for this category. If no role is specified, then users with any role can perform the assessment for this category.
    Note:
    If the Roles property does not appear on the form, ask your admin to add the property.
    Details Text field containing an HTML editor. Use this field to present important details about this category to assessment recipients. Details can include formatted lists, images, videos, or links to external websites. You may need to configure the form to see this field.
    Related Lists
    Assessment Metrics All metrics associated to this category. There must be at least one metric associated to the category to use any assessments with the category.
    Assessable records All assessable records associated to this category. There must be at least one assessable record associated to the category to use any assessments with the category. This related list is hidden if the Evaluation method is Attestation.
    Note:
    Category users are automatically generated based on the user field is specified in the Assessors tab of the assessment after publishing the assessment.
    Users

    All users associated to this category. There must be at least one category user to create scheduled assessments using metrics in this category.

    If any user field is specified in the Assessors tab of the assessment, the corresponding users are automatically generated after publishing the assignment.

    This related list is available only when the associated metric type has schedule type set to Scheduled. Category users are not a part of the on-demand assessment process.