Getting instance assistance

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Get assistance for common issues accessing an instance and give feedback.

    If you cannot access your PDI or get the Your instance is currently offline page, your PDI may be in the process of waking up from hibernation or your PDI just completed patching and needs to restart. Your PDI should be available within five minutes.

    If your PDI is not available after five minutes, sign in to the Developer Site, select the arrow next to your avatar, and check the My Instance page to see if your PDI is still undergoing maintenance.